Privacy Policy

Williams&Crosby is committed to protecting and respecting your privacy. 

Our aim is to respect your privacy and comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).

This policy (together with our terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

The Data Controller

Williams&Crosby Ltd is the Data Controller for any personal data you give to us. Our full details are:

Williams&Crosby Limited
The Stables
King Edward Street
Macclesfield
Cheshire
SK10 1AQ

Telephone: 01625 666 900

Email: [email protected]

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on the site www.wandc.com (our site). This includes information provided at the time of making an enquiry on our site, subscribing to our updates or newsletters, entering a competition via our website or completing online surveys. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

How is your information used?

We may use your information to:

  • Process enquiries that you have submitted
  • To carry out our obligations arising from any contracts entered into by you and us
  • Dealing with entries into a competition
  • Seek your views or comments on the services we provide
  • Notify you of changes to our services
  • Send you communications which you have requested and that may be of interest

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected], or write to us at: The Stables, King Edward Street, Macclesfield, Cheshire, SK10 1AQ. Alternatively, you can telephone 01625 666 900.

You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

If you submit your details to us, or if you continue to use our site, you agree to our use of cookies.

You block cookies by activating the setting on your browser, which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. 

Links to other sites

Our website and blog contains links to other websites. We are not responsible for the privacy practices of such other sites. When you leave our site please be sure to read the privacy statements of each and every web site that collects personal data about you. This privacy policy applies solely to information collected by Williams&Crosby Ltd.

Your rights

You can object or withdraw your consent to the use of your personal data at anytime. Subject to some legal exceptions, you have the right to:

  • Request a copy of the personal information Williams&Crosby holds about you
  • To have any inaccuracies corrected
  • To have your personal data erased
  • To place a restriction on our processing of your data
  • To object to processing
  • To request your data to be ported (data portability).

To learn more about these rights please see the ICO website.

Please address any such requests to the Williams&Crosby Protection Officer via [email protected].

If you are dissatisfied with our response you can complain to the Information Commissioner’s Office. 

Your data abroad

We do not transfer or process data outside the European Economic Area unless we have your specific consent or where the nature of the processing requires it (for example, because you have chosen to use an email or other communications service which routes data outside the EEA).

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Any concerns or queries about this privacy policy should be sent to the Williams&Crosby Data Protection Officer through the contacts page.